_unimax-helpone-enable-tier-1-help-desk-agents-to-fully-process-telecom-macds.jpg "Unimax HelpOne: Enable Tier 1 Help Desk Agents to Fully Process Telecom MACDs from avst Video Screenshot Preview")
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⏲ Duration: 1 min 39 sec
✓ Published: 11-Feb-2014
✓ Published: 11-Feb-2014
Description:
HelpOne is a configurable, web-based application designed for tier 1 help desk agents to add and delete phones and other telecom assets, change voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (i.e. via phone, email, text, etc.), find me settings, and more while the employee is still on the phone and without assistance from telecom administrators or engineers.nnBecause LineOne
HelpOne is a configurable, web-based application designed for tier 1 help desk agents to add and delete phones and other telecom assets, change voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (i.e. via phone, email, text, etc.), find me settings, and more while the employee is still on the phone and without assistance from telecom administrators or engineers.nnBecause LineOne
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