_automation-amp-community-combined-how-to-decrease-customer-service-costs-and-increase-sales-conversion.jpg "Automation & Community combined: How to decrease customer service costs and increase sales conversion from chat bot service Video Screenshot Preview")
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⏲ Duration: 22 min 71 sec
✓ Published: 26-Oct-2021
✓ Published: 26-Oct-2021
Description:
Involving the community in customer service is growing in importance, and more and more well-known brands are engaging experienced customers to share their product knowledge with others.nnThis allows authentic product recommendations: “We recorded a 14.7% increase in sales conversion after a Guuru live chat”, says Kim Wentz from vertbaudet. Combining peer-to-peer support cleverly with a bot decreases cost sustainably. “We have significantly fewer support requests while increasing customer
Involving the community in customer service is growing in importance, and more and more well-known brands are engaging experienced customers to share their product knowledge with others.nnThis allows authentic product recommendations: “We recorded a 14.7% increase in sales conversion after a Guuru live chat”, says Kim Wentz from vertbaudet. Combining peer-to-peer support cleverly with a bot decreases cost sustainably. “We have significantly fewer support requests while increasing customer
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